AMERICAN CREW by American Crew - FORMING CREAM FOR MEDIUM HOLD AND NATURAL SHINE

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from Debstella.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, we collect information about the individual web pages or products that you view, how you interact with the Site, and information about your referral sources. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device that may include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
• Log Files: Track actions on the Site, such as IP addresses, browser types, Internet service providers, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain personal information, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

Together, Device Information and Order Information are referred to as "Personal Information."

How We Use Your Personal Information

We use the Order Information to fulfill any orders placed through the Site, including processing payments, arranging shipping, and providing invoices and/or order confirmations. Additionally, we use the information for the following purposes:

• Communicating with you
• Screening for potential risk or fraud
• Providing you with information or advertising related to our products or services, based on your preferences

We use the Device Information to help us identify potential risks and fraud (e.g., through your IP address) and to improve and optimize the Site. This includes generating analytics about how customers interact with the Site and evaluating the success of marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

• Shopify powers our online store. You can review how Shopify uses your information here: Shopify Privacy Policy.
• Google Analytics helps us understand how customers interact with the Site. You can review Google’s privacy practices here: Google Privacy Policy, and opt out here: Google Analytics Opt-Out.

We may also share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to deliver targeted advertisements or marketing communications based on your interests. To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising using the following links:

• Facebook: Facebook Ad Settings
• Google: Google Ad Settings
• Bing: Bing Ads Settings

You may also opt out of some services via the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.

Do Not Track

We do not alter our data collection practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a resident of the European Union, you have the right to access, correct, update, or request the deletion of your Personal Information. If you wish to exercise these rights, please contact us using the information below.

Additionally, we note that we process your information to fulfill contracts (e.g., when you place an order), or to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain your Order Information for as long as necessary to fulfill your orders and for record-keeping purposes, unless you request deletion of your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal/regulatory reasons.

Minors

The Site is not intended for individuals under the age of 16.

Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us at:

Email: customer@debstella.com

DebStella accepts returns of unworn clothing items that still have the original tags attached and are in clear garment packaging with the SKU label intact. Please note that we do not accept exchanges of any kind.

Return Process

To return merchandise, you must first obtain a Return Merchandise Authorization (RMA) number from us.

Return requests must be submitted within 7 days of receiving your order, with the return package shipped back to us within 7 days of submitting the request to qualify for a full refund. The return window begins on the day tracking shows the order has been delivered. If your order was delivered in multiple packages, the return window will begin from the date and time of the final package delivery.

Returned merchandise must be in its original condition, including original packaging and packing slip. Unopened merchandise (excluding skincare and hair care items) can be returned for a full refund, minus shipping and any gift wrapping charges.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or damaged item). Shipping costs are non-refundable for undelivered, unclaimed, or returned packages, unless the issue was caused by DebStella.

Please allow 5-7 business days from the date we receive your returned package for processing. You will receive a confirmation email once your return has been processed.

Non-Refundable and Non-Returnable Items

The following items are final sale and cannot be returned or exchanged under any circumstances:

• Swimwear
• Bodysuits
• Intimates
• Jewelry
• Face Masks
• Beauty Products
• Open-Pack Wholesale Orders

Exclusions

Please note that skincare and hair care items are not eligible for return or exchange due to health and safety reasons. Kindly make your selections carefully.

Refunds

Refunds will be issued to the original payment method, minus any applicable shipping and handling charges. Shipping and handling charges are non-refundable.

Premium Quality: We are committed to offering high-quality, stylish pieces that blend elegance with everyday comfort. Each item is carefully crafted to meet your standards of durability and luxury.

Eco-Conscious Materials: DebStella values the environment. Our collections are made with environmentally friendly materials, ensuring you make a stylish, sustainable choice.

Effortless Style: Whether you're dressing up for a night out or keeping it casual, DebStella offers versatile pieces designed to elevate any look. Mix and match our collections to express your unique style.

Customer-Centric Service: Your satisfaction is our priority. From easy returns to responsive customer support, we are dedicated to providing you with an exceptional shopping experience.

Timely Delivery: We ensure fast, reliable shipping, so you can enjoy your new wardrobe additions without delay.

Inclusive Fit: Our collections are designed with every body type in mind. We offer a wide range of sizes so that you can find your perfect fit with ease.

Exclusive Designs: At DebStella, we bring you fashion-forward pieces that stand out. Our exclusive designs are crafted to ensure you look and feel your best.

Secure Shopping: Shop with confidence knowing that your personal information is protected by our secure checkout system.