Lace Up Platform Sneakers
- Fit: True to size, order usual size.
- Includes: Box not included
- Heel height: Flats
- Material: EVA, Double-layer beef skin
- Imported
Product Measurements (Measurements by inches) & Size Conversion
| Size | Foot length |
|---|---|
| 34(US3) | 8.7 |
| 35(US4) | 8.8 |
| 36(US5) | 9 |
| 37(US6) | 9.2 |
| 38(US7) | 9.4 |
| 39(US8) | 9.6 |
| 40(US9) | 9.8 |
DebStella accepts returns of unworn clothing items that still have the original tags attached and are in clear garment packaging with the SKU label intact. Please note that we do not accept exchanges of any kind.
Return Process
To return merchandise, you must first obtain a Return Merchandise Authorization (RMA) number from us.
Return requests must be submitted within 7 days of receiving your order, with the return package shipped back to us within 7 days of submitting the request to qualify for a full refund. The return window begins on the day tracking shows the order has been delivered. If your order was delivered in multiple packages, the return window will begin from the date and time of the final package delivery.
Returned merchandise must be in its original condition, including original packaging and packing slip. Unopened merchandise (excluding skincare and hair care items) can be returned for a full refund, minus shipping and any gift wrapping charges.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or damaged item). Shipping costs are non-refundable for undelivered, unclaimed, or returned packages, unless the issue was caused by DebStella.
Please allow 5-7 business days from the date we receive your returned package for processing. You will receive a confirmation email once your return has been processed.
Non-Refundable and Non-Returnable Items
The following items are final sale and cannot be returned or exchanged under any circumstances:
- Swimwear
- Bodysuits
- Intimates
- Jewelry
- Face Masks
- Beauty Products
- Open-Pack Wholesale Orders
Exclusions
Please note that skincare and hair care items are not eligible for return or exchange due to health and safety reasons. Kindly make your selections carefully.
Refunds
Refunds will be issued to the original payment method, minus any applicable shipping and handling charges. Shipping and handling charges are non-refundable.
Premium Quality: We are committed to offering high-quality, stylish pieces that blend elegance with everyday comfort. Each item is carefully crafted to meet your standards of durability and luxury.
Eco-Conscious Materials: DebStella values the environment. Our collections are made with environmentally friendly materials, ensuring you make a stylish, sustainable choice.
Effortless Style: Whether you're dressing up for a night out or keeping it casual, DebStella offers versatile pieces designed to elevate any look. Mix and match our collections to express your unique style.
Customer-Centric Service: Your satisfaction is our priority. From easy returns to responsive customer support, we are dedicated to providing you with an exceptional shopping experience.
Timely Delivery: We ensure fast, reliable shipping, so you can enjoy your new wardrobe additions without delay.
Inclusive Fit: Our collections are designed with every body type in mind. We offer a wide range of sizes so that you can find your perfect fit with ease.
Exclusive Designs: At DebStella, we bring you fashion-forward pieces that stand out. Our exclusive designs are crafted to ensure you look and feel your best.
Secure Shopping: Shop with confidence knowing that your personal information is protected by our secure checkout system.
Lace Up Platform Sneakers
Safe, Secure, and Trusted
Discover more in our FAQ
Where is Debstella based?
Debstella operates globally, providing premium products with reliable shipping to customers worldwide.
How can I track my order?
Once your order is processed, you will receive a tracking link via email. Simply click the link to monitor your order's progress.
Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours of purchase. Please contact our customer service team immediately for assistance.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect your personal and payment information.
What happens if my package is lost or delayed?
If your order is delayed or lost in transit, please contact our support team. We'll work with the shipping carrier to resolve the issue promptly.
What if the product doesn't look as expected?
We strive for accurate product representation. However, slight variations may occur due to screen differences.
